Your Success is Our Success!
Frequently Asked Questions
Who's responsible for turning in my time?
You are. While some companies use their own time system, most do not. If you or our Customer Service Rep forgot to discuss this, call your Rep back ASAP!
When do I get paid?
Every Friday following the week you worked. Your time for the previous week should be turned in no later than Monday morning. All employee time is entered on that day
How do I get paid?
You get paid through Direct Deposit or Visa Debit Cards. The advantage to this method is no check cashing fees, not worrying about how to pick-up your check, and your check stubs and history are stored online! Deposits are distributed to your account every Friday at 9:30AM.
If you choose a debit card over direct deposit, a temporary card will be issued by Total Placement until your permanent card arrives by mail from Visa in approximately 10 days. However, do not discard the temporary card. You can use the temporary card in the event the permanent is lost.
How do I get paystub and payroll history?
Pay stubs are emailed to you weekly. All your deposits, pay stub, and W-2 history is available to you 24/7 from your personal web portal on our website. To gain access, call us for login instructions. You will have full access to all your financial history from the comfort of your home.
What about Medical Insurance? Is it available?
Yes, absolutely! Upon starting work, full-time employees (as defined by ACA) are eligible for Group Medical. Application for insurance must be made within 30 days from your start date. The insurance effective date is the first of the month just before 90 days from your start date.
What if I want to change jobs?
We can help you do that! However, please do not leave a job without giving notice. Leaving gracefully with adequate notice makes you look good and allows you to use that employer as a reference.
Not everyone likes the same jobs. So, if you are looking for a change just give us a call, explain the situation, and we will guide you through a graceful move that makes everyone look good!